Mazharul Islam
Full Stack Developer | MERN & Next.js
Overview
Frontend Developer @SM Technology
Social Links
GitHub Contributions
About
- Technical Support Specialist & Web Developer with over 2+ years of experience in customer support, technical troubleshooting, and web development, with hands-on experience supporting global clients.
- Experienced in assisting customers through live chat, phone calls, email, and support tickets, diagnosing technical issues, explaining solutions clearly, and providing timely resolutions for both technical and non-technical customers.
- Previously worked as a Technical Support Specialist (L-2), gaining hands-on experience troubleshooting WordPress, hosting environments, Webuzo, WHM, DNS, SSL, email, and application-level issues, while handling 2,000+ live chats and a high volume of technical support requests for global clients.
- Proficient in React, Node.js, MongoDB, TailwindCSS, and cloud services like Firebase; experienced in building RESTful CRUD APIs and third-party integrations.
- Currently pursuing a BS in Computer Science and actively deepening my skills in backend engineering, APIs, databases, and system design, with the goal of growing into a strong Support Engineer / Full Stack Engineer.
Stack
Experience
- JavaScript
- CSS
- Shopify Liquid
- Webuzo
- WHM
- Wordpress
- Customer Support
- Remote Support
Education
Uttara University
- DSA
- OOP
- Web Technologies
- System Design